Privacy Policy

ClearSafe Property Services ("ClearSafe", "we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you request a quote, fill out a form (including Facebook lead forms), contact us, or book a service, we may collect:

• Your name
• Phone number
• Email address
• Property address
• Details about your property relevant to quoting (e.g. property type, size, photos)
• Any other information you choose to provide (e.g. job notes, access instructions)

2. How We Use Your Information

We use your information only to:

• Provide quotes and respond to enquiries
• Schedule and carry out booked services
• Send job-related updates (e.g. confirmations, reminders, invoices)
• Keep basic records for our business and tax obligations
• With your consent, send occasional updates about our services (you can opt out at any time)

We do not sell your information, and we do not share it with third parties for their own marketing purposes.

3. Who We May Share Information With

We may share limited information with:

• Trusted service providers who help us run the business (e.g. accounting software, payment processing, SMS/email tools) — only to the extent needed for them to perform that function
• Government or regulatory bodies where required by law

4. Data Storage and Security

We take reasonable steps to keep your information secure, including limiting access to relevant records and using reputable third-party tools (e.g. Google, Meta, payment providers) that maintain their own security standards. No method of storage or transmission is 100% secure, but we aim to protect your data against unauthorised access, loss, or misuse.

5. How Long We Keep Your Information

We retain customer information for as long as needed to provide services, meet legal/tax record-keeping obligations, and maintain reasonable business records. You can request deletion of your information at any time (see Section 7), subject to any legal requirement to retain certain records.

6. Cookies and Website Data

If our website uses analytics or advertising tools (e.g. Meta Pixel, Google Analytics), these may collect standard technical data such as browser type, pages visited, and general location, in line with those providers' own privacy practices. This data is not used to personally identify you beyond what's necessary for advertising and website performance reporting.

7. Your Rights

You can ask us to:

• Tell you what information we hold about you
• Correct inaccurate information
• Delete your information, where we're not legally required to keep it

To make a request, contact us using the details below.

8. Facebook Lead Forms

If you submit your details via a Facebook/Meta lead form, that information is passed to us and handled in accordance with this policy. Meta's own handling of your data is governed separately by Meta's Privacy Policy.

9. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website.

10. Contact Us

For any privacy questions or requests:

ClearSafe Property Services — Castlemaine, VIC, Mount Alexander Shire